Our 1 Year Philosophy
We value carefree living. So take your time. Indulge yourself worry-free for up to 365 days. And if you find that this collection doesn’t delight you in every way as we’ve intended it to, we’ll take it back. No rush, no worries.
The Return Process
If you’d like to return your modular sofa within 14 days of receiving it, please reach out to us and we’ll send you return shipping labels, at our expense. Due to each piece being custom-made, there will be a restock fee that is equal to 15% of your order value prior to any discounts or special offers.
If you’d like to return your order within 14 and 365 days after receiving your order, you’ll be responsible for the shipping costs and an additional 25% restock fee.
Please note that we do not offer partial returns or returns on throw pillows, custom orders, and all items in our Clearance Collection are Final Sale.
Once your order arrives back at our warehouse, we’ll process your refund within 1-2 business days. After that, it typically takes 5-7 business days for your bank to credit your account. If it takes any longer than that, let us know and we're happy to check in with them on your behalf.
If you would like to cancel your order, please email us at firstname.lastname@example.org within 24 hours of placing your order and we will refund you in full.
Twenty-four hours after placing an order, there will be a 15% production fee deducted from your refund as we’ll have already started production.
In the event your item has already shipped, we will no longer be able to process a cancellation.
You can make an exchange within 30 days of receiving your items. Simpy email us and we’ll send you shipping labels. As soon as we have your item back at our warehouse, we will issue you a refund minus any applicable costs noted in our return policy. Your new order will be treated as a separate transaction. You can place a new order on our site, or a team member can provide assistance with placing a new order.
In Case Of Damages Or Defects
Please report any damages within 48 hours of delivery by emailing us at email@example.com. We ask that you please submit photos of the problem (including images of the packaging), as this will help facilitate a quick resolution. Note that any damages incurred during shipping & handling must be reported to us within 48 hours of delivery in order for it to be covered under warranty.
We offer a one year warranty on our furniture against manufacturing defects applicable to the original owner effective from the date of delivery. Warranty does not apply to any conditions resulting from faulty installation, outdoor use, misuse or expected wear. In the event that you find yourself experiencing an issue with our guarantee, please reach out to us so we can make it right.