Our 1 Year Philosophy
We value carefree living. So take your time. Indulge yourself worry-free for up to 365 days. And if you find that this collection doesn’t delight you in every way as we’ve intended it to, we’ll take it back. No rush, no worries.
The Return Process
If you’d like to return your modular sofa within 30 days of receiving it, please reach out to us. All returns within this period must be in perfect condition. Due to each piece being custom-made, there will be a restocking fee that is equal to 10% of your order value prior to any discounts or special offers and you’ll be responsible for return shipping.
If you’d like to return your product between 30 and 365 days after receiving your order, you’ll be responsible for return shipping costs and an additional 20% restock fee. All returns within this period may be returned with only expected wear. Products with wear or damage beyond expected wear (deemed at our discretion) from external causes such as misuse, accident, and abuse from humans and animals alike will not be covered by this return policy.
Please note that we do not offer partial returns, returns on throw pillows, and custom orders.
Refunds
Once your order arrives back at our warehouse, we’ll process your refund within 1-2 business days. After that, it typically takes 5-7 business days for your bank to credit your account. If it takes any longer than that, let us know and we're happy to check in with them on your behalf.
Limited Warranty
We offer a complimentary one year warranty on our furniture against manufacturing defects applicable to the original owner effective from the date of delivery. Warranty does not apply to any conditions resulting from faulty installation, outdoor use, misuse or expected wear. In the event that you find yourself experiencing an issue with our guarantee, please reach out to us so we can make it right.
Extended Warranty
We offer Extended Warranty options for purchase at checkout to protect your purchase against accidental damage. Learn more
This policy was updated on Dec 26, 2023.